Balance drained to zero in few hours

The first major issue we personally faced was of package activation. After recharging our prepaid connection at the end of the month we had to inform at Zong call center who would then activate our Zong 4G device package. Failing to inform would mean being charged regular data charges for as long as mobile broadband is active. Within hours our balance was drained down to zero. Hence one should turn off their device if they haven’t subscribed to any of the available zong internet packages.

Loss of Double Volume Promotion

Another major issue, recently brought to light, is of loss of double volume promotion especially for prepaid connections.

The double volume promotion is auto-renewal, meaning before the end of your billing date you must have recharged your Zong 4G Wingle/MiFi device otherwise the package will not auto-renew and you will lose double volume offer. One user, Arsalan Khatri, faced this problem and raised the issue on Facebook.

Arsalan also shared screenshot of conversation with Zong’s official Facebook page:

This problem is particularly prominent in prepaid cases because most people recharge after the expiry date and as a result will lose out on the double volume offer. For postpaid connections it should not be a problem since their bill is generated at the end of the month and will result in auto-renewal of the Zong WiFi packages.

Zong should have communicated to the users the requirements such as balance availability for auto-renewal so that they could use the service in peace, knowing what they have to do to continue using double volume offer.

Khurram Zahid

The post Problems with Zong’s Broadband appeared first on Smartchoice.pk.

But using public WiFi has its own dangers and pitfalls that you should be aware of. Following are 10 facts you should know about public WiFi:

1. Public WiFi are perfect for various hacks, including Man-in-the-middle attack, that will cause you to lose essential information and data to hackers.
2. You can end up sharing a lot of data with public if you mark public network as private network. Never select Private Network when prompted after successful connection with a new public network.
3. Never update your windows or software through public WiFi internet. You may instead find malicious software installed on your computer. Many hackers and spammers controlling the WiFi hotspot place these files as software updates that trick the user into downloading them. Perform windows and software update on your private network and keep them up-to-date before checking any public network.
4. Viruses and spyware can quickly infiltrate the computer in case the firewall is down. Always keep firewall active when connecting with a public network
5. Always make sure you are connecting to the right public network. If you are in a cafe, confirm with the staff the correct WiFi because hackers can set up similar sounding public WiFi to hack your system
6. Never save details such as passwords in the browser. These are prone to hacking on a public WiFi.
7. Activating a VPN before connecting to public WiFi and keeping it active throughout your browsing will protect you to a good degree, because the VPN encrypts most of the traffic from your computer to the VPN server.
8. Activating two-factor authentication will prevent hackers from accessing your account. It will also help if you don’t keep one password for everything.
9. If anytime during browsing on a public WiFi an error about invalid security certificate pops up, simply close your computer until you reach your private network.
10. Do not use P2P programs such as torrents because hackers can act as peers to transfer malicious programs and can also extract data from your computer without you realizing.

These facts should be kept in mind and necessary precautions taken when using public network. It is best to altogether avoid its use, but in case where it is necessary (such as a cafe or restaurant) the best would be keep all protection updated and active and only use for essential tasks. Once done, close the WiFi.

Khurram Zahid

The post Beware of Public WiFi – 10 Facts appeared first on Smartchoice.pk.