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Problems with Zong’s Broadband

Wasio Abbasi
September 02, 2015

While Zong has taken the mobile broadband sector by storm, there are issues that keep cropping up. The variations in processes, unexplained by the company in its advertisements, are causing a headache for its users.

Balance drained to zero in few hours

The first major issue we personally faced was of package activation. After recharging our prepaid connection at the end of the month we had to inform at Zong call center who would then activate our Zong 4G device package. Failing to inform would mean being charged regular data charges for as long as mobile broadband is active. Within hours our balance was drained down to zero. Hence one should turn off their device if they haven’t subscribed to any of the available zong internet packages.

Loss of Double Volume Promotion

Another major issue, recently brought to light, is of loss of double volume promotion especially for prepaid connections.

The double volume promotion is auto-renewal, meaning before the end of your billing date you must have recharged your Zong 4G Wingle/MiFi device otherwise the package will not auto-renew and you will lose double volume offer. One user, Arsalan Khatri, faced this problem and raised the issue on Facebook.

Arsalan Khatri

Arsalan also shared screenshot of conversation with Zong’s official Facebook page:

Arsalan's conversation

This problem is particularly prominent in prepaid cases because most people recharge after the expiry date and as a result will lose out on the double volume offer. For postpaid connections it should not be a problem since their bill is generated at the end of the month and will result in auto-renewal of the Zong WiFi packages.

Zong should have communicated to the users the requirements such as balance availability for auto-renewal so that they could use the service in peace, knowing what they have to do to continue using double volume offer.

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4 responses to “Problems with Zong’s Broadband”

  1. masood says:

    have faced both issues multiple times.. still unable to understand how this works..

    • Smartchoice Admin says:

      Raise the issue with customerservices@zong.com.pk. Both the issues have been resolved and now there wont be any loss of balance as they will subscribe you to a package and if you purchased the device and activated any package before 31 Aug, you will get double volume as long as you kept on reloading rhe balance every month

  2. م‏ــــاس‏ـــٹر ج‏ـــی says:

    once i activated whats app free package after that till now i m not able to activate any other internet package …

  3. Imran Khan says:

    Hi,

    Don’t Ever Purchase Zong4G Internet Connection. It is the most unreliable internet connection I’ve used in 18 years.

    I’m using a Zong4G internet device and for most of the time in a day, the speed is below 0.5 MB and sometimes it simply stops working. I have made at least 10 complaints but they didn’t respond to any of it. Every time I call their support, they tell me that I’ll receive a call from their “Technical Support Team” in 48 hours. However, out of the 10 complaints that I’ve made in the last few months, I never received a single call from their technical team. When I call them again complaining about not receiving the call from technical support team, they always give me the same answer, “Sir, your phone was out of reach or was not responding.” Can you guys imagine that?

    I’m a freelancer Software Developer, and a reliable internet with consistent is crucial for my work. I started having slow interent speed with Zong4G Internet almost a 5 months back and I thought it would go away after sometime, but it didn’t. I had a number of conversations with Zong4G customer support but they could never help me resolve this issue in any way. Instead, they tell me the same story over and over, that we’ll get back to you sir in 2 days time, and then they never call.

    I personally believe Zong support is well aware of there problems and I’m not the only one facing the slow internet speed issue. They know all very well that in which areas within the cities their internet speed is not up to their claim, and when it will get fixed. However, instead of telling their users the truth, they try to trick them so that the won’t lose the customers right away and may be, could get some more money out of them for a few more months until they figure out that the problem themselves that the problem is not gonna go away anytime soon. My questions is, why Zong4G team are so selfish that they cannot realize that someone could get into a serious trouble due to their lies and deception?

    I’m writing this today because I’ve lost a huge amount of my time and money because of their pathetic internet service and deceptive client support. I want you guys to carefully do your homework before buying Zong4G.

    Thanks

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