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How To Discontinue PTCL Internet Without Hassle

PTCL is the giant of broadband internet in Pakistan and has the largest number of broadband users in the country. The underlying reason here is that while most internet companies focus only on the urban areas, PTCL provides internet to even semi-urban and rural areas along with introducing various kinds of PTCL internet packages and bundles. It offers both wired and wireless PTCL packages.

However, being a government entity there are processes that makes it different from private companies, major one being getting your postpaid internet connection closed. For whatever reason you want your internet connection to be disconnected permanently, you will have to write an application and submit it to the exchange or to One Stop Shop (OSS). The following items are needed for both broadband internet and postpaid wireless internet connection closure.

1) A written application (a sample provided below, you can download PTCL application as well)

2) PTCL Broadband/Evo device

3) CNIC copy of the person on whose name the device was issued

4) Copy of last month’s paid PTCL DSL bill

Once submitted, the application will be processed in 24 to 48 hours and in the next month’s bill you will get your final internet charges for the current month.

If you want to close the PTCL internet connection urgently, take all the required items listed above to your relevant PTCL OSS shop and request for urgent closure of your PTCL internet packages. A bill will be generated, based on how many days have passed in the current month, and you can pay the arrears right away to close the connection. This, however, may not be possible each time because the officer may refuse urgent closure for a variety of reasons including technical issues.

You can use the following written application as sample after making relevant changes based on your internet service:

To: Business Manager, PTCL

Dear Sir,

I submit this application for disconnection of my PTCL internet service. My name is (customer name) and I had purchased broadband/Evo(choose one) connection on CNIC number (customer CNIC number). I no longer require internet service and would humbly request to process my application at the earliest. With this application I also return the the device and my copies of CNIC and previous month’s bill are also attached.


(customer name)

Have you or someone you know recently experienced closure of PTCL internet connection? Tell us about it in the comments below.

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