zong Archives - Smartchoice.pk

Zong Offers Innovative Bill Payment Option

Sat, 14 Nov 2015 11:48:36 +0000

Service providers should always strive to offer consumers the best of features and options to avail to make their service more attractive. Recently our local Telcos and ISPs are doing the same. They have recently offered bill payment options such as door-step payment pickup, payment via money transfer facilities etc. But now Zong and PTCL are offering payment via credit/debit cards for their valuable customers, this is bound to make things more easier as you can pay from the ease of your home.

Zong has also offered online recharge and payment facility for prepaid and postpaid plans via credit/debit cards by setting up an online portal which can be found here.

We must however mention that there are a few things that are lacking. Zong must have offered a package subscription option as well to make it easier for users to select and pay for different packages on the fly.

In today’s technologically advanced world, the more a company facilitates its customers, the more they become happy with their services. We believe that it’s a smart move by Zong to facilitate their consumers.

Khurram Zahid

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ZONG Relaunches Double Volume Offer!

Thu, 05 Nov 2015 12:06:51 +0000

Remember the Double Volume offer that was launched back in July and was a massive hit with the consumers? Well guess what it’s back. Zong is now offering the double volume offer on it’s 4G Mi-Fi and 4G Wingle both. There are a few things to be noted though which we are going to list below.

Firstly, the price of 4G Mi-Fi has been increased from PKR2500 to PKR3000, but we feel its not unfair as there was a huge demand for it and this is just how economics plays out. What’s good is that this offer is now for 4G Wingle users as well so nobody gets left out. All you have to do is pay the device charges i.e 3000PKR for 4G Mi-Fi and 2000PKR for 4G Wingle, along with that you have to subscribe to the 3 month bundle for 4000PKR and that’s it. You’ll enjoy Double volume for 3 months! Keep in mind that this offer expires on 31^st December 2015 so make sure you get your hands on it before the offer runs out.

To order your 4G Mi-Fi click here

To order your 4G Wingle click here

Additionally many users have been complaining that their data limit runs out quickly. To keep a check on your data limit install Huawei Hi Link app from the Android/iOS app stores and keep a check on how much data is being used in real time.

Khurram Zahid

The post ZONG Relaunches Double Volume Offer! appeared first on Smartchoice.pk.

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Problems with Zong’s Broadband

Wed, 02 Sep 2015 07:41:50 +0000

While Zong has taken the mobile broadband sector by storm, there are issues that keep cropping up. The variations in processes, unexplained by the company in its advertisements, are causing a headache for its users.

Balance drained to zero in few hours

The first major issue we personally faced was of package activation. After recharging our prepaid connection at the end of the month we had to inform at Zong call center who would then activate our Zong 4G device package. Failing to inform would mean being charged regular data charges for as long as mobile broadband is active. Within hours our balance was drained down to zero. Hence one should turn off their device if they haven’t subscribed to any of the available zong internet packages.

Loss of Double Volume Promotion

Another major issue, recently brought to light, is of loss of double volume promotion especially for prepaid connections.

The double volume promotion is auto-renewal, meaning before the end of your billing date you must have recharged your Zong 4G Wingle/MiFi device otherwise the package will not auto-renew and you will lose double volume offer. One user, Arsalan Khatri, faced this problem and raised the issue on Facebook.

Arsalan also shared screenshot of conversation with Zong’s official Facebook page:

This problem is particularly prominent in prepaid cases because most people recharge after the expiry date and as a result will lose out on the double volume offer. For postpaid connections it should not be a problem since their bill is generated at the end of the month and will result in auto-renewal of the Zong WiFi packages.

Zong should have communicated to the users the requirements such as balance availability for auto-renewal so that they could use the service in peace, knowing what they have to do to continue using double volume offer.

Khurram Zahid

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PTCL cuts prices to compete with Zong

Wed, 19 Aug 2015 10:18:18 +0000

PTCL has realised the growing competition in wireless broadband, particularly Zong‘s devices, that are posting strong numbers and performances. To keep up with the changing dynamics, PTCL broadband has exponentially upgraded its packages and has now come up with some new and exciting offers.

Both new and existing Evo users can now subscribe to the PTCL packages with updated prices and increased data plans that will be valid until 31st December 2015.

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*Fair Usage Policy of 300 GB applies

Monthly line rent are inclusive of all taxes (including WHT)

Additional Usage on Evo 9.3 at Rs. 100/GB and 0.15/MB on postpay and prepay respectively

Additional 5 GB volume bucket for Rs. 500 on CharJi Evo prepay and postpay

Downgrade Charges of Rs. 570 apply for the 15 GB EVO 9.3 Package Only. This applies to existing subscribers who wish to change their package to the 15 GB package with Rs. 1,000 MRC. These subscribers will be required to pay the one-time charge of Rs. 570.

These PTCL net packages are only valid for Evo Wingle and Cloud devices of EVO 9.3 and CharJi. The device charges are separate which are as follows:

3G EVO Wingle = Rs. 1,500

3G EVo Nitro Cloud = Rs. 3,000

CharJi EVO Wingle = Rs. 2,500

CharJi EVO Cloud = Rs. 3,500

Frequently Asked Questions

Following are some of the FAQs to answer questions that both new and existing users may have in mind. If you have any question other than listed below, leave a message or call on the number listed in Contact Us part of this blog.

Q1) How will a customer pay downgrade charges?
A1) The downgrade charges apply to existing subscribers who wish to change their broadband package to the 15 GB Package (Rs. 1,000 line-rent). Package change charges of Rs. 570 will apply in this case. Customers will be required to have Rs. 500 balance in their account before applying for package change in the case of Prepaid (Customer upon recharging Rs. 570 will have 500 remaining in his account for package change charges). In the case of postpaid the charges will be included in the subscribers bill i.e Rs. 570 + Rs. 1,000 line-rent.

Q2) What is an existing subscriber wishes to change their package to the Unlimited EVO 9.3 package? Will they pay additional charges?

A2) No. The package change charges apply ONLY for the 15 GB PTCL packages. Standard package change scenario will apply for all other promo packages.

Q3) Is the promotion valid till the 31^st of October, or the 31^st of December?

A3) The promotion is valid for SALES till the 31^st of October, 2015. Subscribers who purchase their devices before October, 31^st will receive the packages described above. These packages with their volumes etc will be valid till the 31^st of December. On the 1^st of January, 2016 the volumes will be revised as presented above.

Q4) Will customer pay 14% WHT in addition to the monthly line-rent?

A4) As mentioned above, all monthly line-rents are inclusive of all taxes including WHT. Customer has to pay only the monthly line-rent stated as per their PTCL internet package.

Q5) What about the additional usage bucket on CharJi? Will the customer pay Rs. 500 for 5 GB or Rs 570 after WHT?

A5) The additional usage charges are also inclusive of WHT. Customer will receive additional 5 GB for Rs. 500 on CharJi.

Khurram Zahid

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